Returns & Refunds

• You are asked to examine the Goods upon receipt and tell us about any fault or damage as soon as possible, or any failure of the Goods to correspond to specification within 3 days after delivery of the Goods. We ask that you take photographs of any obvious damage in transit before unpacking if possible and make a note on the POD (Proof Of Delivery) slip you will be asked to sign by the delivery company.
• When you return any such Goods then you must obtain a Goods Return Number (GRN) from us for each and every return so that we are able to process your return. The number must be clearly shown on each returned parcel. The Goods must be returned in the original manufacturer's packaging (which shall not be defaced) complete with any accessories and spares.
• We shall deduct a reasonable amount from any prepayments that you have made in relation to any such returned Goods to prepare them for resale if they have not been returned in accordance with clause 11.2.
• You should preserve any Goods in respect of which any claim of defect or damage is made by you and we may ask you to:
  • retain the Goods for a reasonable period to enable us or our agents to inspect the Goods; or
  • allow us to collect the Goods if they are defective.
• You shall be responsible for any loss or damage caused to returned Goods where such damage has been caused by your negligent or faulty packing.
• Where any valid claim made by you in respect of any of the Goods which is based on any defect in the quality or conditions of the Goods or our failure to meet specification is notified to us in accordance with these conditions, we shall be entitled to replace the Goods (or any part thereof) free of charge or refund to you the price of the Goods (or a proportionate part of the price), but we shall have no further liability to you.
• Goods not featured in our on-line catalogue or brochure, may not subject to the normal returns policy and instructions for return should be confirmed with us before returning the Goods.
• ThermaSkirt® components and systems manufactured to your drawing order may only be returned if they have not been manufactured in accordance with the confirmed drawing order.
• ThermaSkirt® product that has been manufactured correctly to the drawing order but where the information provided by you has been incorrect, may be returned for credit subject to the following restocking terms:
  • Cut lengths for the purposes of credit will be calculated down to the nearest whole metre. Lengths under 1m may not be returned for credit.
  • The re-stocking and administration cost shall be as follows: Cricket White & Ivory 25%. Other single Colours; 40%. Timber & Marble; 50%.
  • Any special order colours and finishes may not be returned for credit.
  • Any parts installed or used my not be returned for credit or refund.
• For the elimination of doubt and for dispute resolution, ‘manufactured correctly’ shall mean cut to the calculated length ±3mm, and any connecting parts are supplied in accordance with the drawing order. The calculated length is derived from the information provided by yourself and the formula for this calculation is contained on our website. The accuracy of any data relating to room size, shape, layout, door/archway/aperture size and position and feed/return locations and thus the connecting parts required is your responsibility.